Refund Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at siaoma-fashion@outlook.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at siaoma-fashion@outlook.com

We take product quality extremely seriously. Every order is thoroughly inspected, tested & photographed before delivery. Be sure to check that the product is in accordance with your order before use it. If the product has been used, we will not process complaints even if there is an error in the order.

If you notice damage or errors in your order:

• Please do not use the product. We do not handle complaints if the product has been used
• Report problem with photos to our support after 24-hours order received (siaoma-fashion@outlook.com)
• We will investigate the issue & photos and get back to you.

 In most cases, we will send you broken or missing parts on order.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Freight

1. The goods have been sent out and the buyer initiates a refund during the transportation, requiring the buyer to bear the freight of the goods sent out by the seller. 
2. After receiving the goods, the buyer initiates a refund due to his subjective intention and needs to bear the freight of sending and returning the goods. The cost from the buyer's return to our warehouse shall be borne by the buyer and paid directly to the express company  
3. In case of refund due to quality problems, the seller shall bear the freight of sending and returning the goods. but need takes photos and send the seller to check before return back the parcel.